Terms of Service (draft)

VELNIO currently provides a signed-in workspace for business setup, services, staff hours, customers and an internal calendar. Public booking, scripted assistant, waitlist, queue and CRM previews use fictional/demo state. They are not an offer or confirmation of a real service appointment.

Reading these drafts does not record acceptance, create a booking, send a notification or make a payment. Final terms, their effective date and any acceptance mechanism remain to be approved before launch.

The intended use is managing an appointment-based business within its own workspace. Business users should provide accurate service, duration, price, hours and contact details, use authorized accounts and avoid entering unnecessary sensitive information. Owners should assign access appropriate to each person's duties. Customer-record access restrictions still require remediation before launch.

[LEGAL REVIEW REQUIRED — account eligibility, authority to represent a business, acceptable use, confidentiality, account compromise reporting and lawful handling of customer data.] These responsibilities and any enforcement process must be finalized, not assumed from this draft.

Use fictional names and contacts in all demos. A displayed slot, demo code, queue estimate or mock confirmation is illustrative only. No real appointment is saved in the calendar and no booking verification message is sent. Do not travel to a business or rely on a demo confirmation as a reservation.

[TO COMPLETE BEFORE REAL BOOKING — identify the actual service business, distinguish its service contract from platform use, disclose final service price/duration, confirmation conditions, rescheduling/cancellation, lateness, no-show and refund terms before submission.] No deposit, cancellation fee or refund rule is defined by this draft.

Platform subscription pricing has not been announced and payment collection is not active. Displayed demo service prices are fictional. Live AI, WhatsApp/SMS reminders and automated customer marketing are not active; account signup/reset emails are a separate authentication feature, with delivery/settings not verified here.

[TO COMPLETE IF INTRODUCED — subscription plans, billing currency/taxes, renewal, cancellation, refunds and third-party terms.] This draft authorizes no charge or new integration.

The separate Privacy Policy draft describes current code-visible collection and storage and its unresolved gaps. It is not a compliance certificate or a substitute for an appropriate business/customer notice. Customer preference flags do not establish complete consent evidence, and the platform does not currently send automated booking reminders or marketing.

[LEGAL REVIEW REQUIRED — intellectual property and business content rights; service availability/support; suspension, termination and data retrieval; warranties and liability; consumer rights; dispute handling, governing law and jurisdiction; minors; third-party agreements.] No uptime guarantee, liability cap, waiver of mandatory rights or governing law is set here.

[TO COMPLETE — real operator/contact details, effective date, document version, change-notice process and any legally reviewed language-precedence rule.] Neither the Hebrew nor English draft is final. Unknown details must be completed by the owner and reviewed by a qualified legal professional before launch.